Your working days
Choose a time zone, weekdays and holidays. Each deadline starts from the follow-up cycle, not the ticket’s last update.
FOR JIRA SERVICE MANAGEMENT CLOUD
Keep customer
conversations moving.
CustomerChase follows up requests waiting for a customer reply — on your business calendar, with a clear history of every action.
Release preparation · Marketplace availability will be announced after approval.
A reply ends the chase
Public replies from the reporter or request participants stop the cycle. Agent controls let you pause, resume, cancel or restart.
Built on Atlassian Forge
Policies, follow-up state and audit history stay in Forge. The app runtime has no third-party data egress.
A FOCUSED WORKFLOW
Waiting → remind → reply or resolve.
Create a project policy, select waiting statuses, add public reminders and optionally finish with an explicitly configured customer transition. CustomerChase uses JSM’s existing customer notifications.
Due actions are checked approximately every five minutes. If Jira’s response is uncertain, the app stops for reconciliation instead of blindly sending another reminder.