TECHNOFYSTORE SUPPORT

We’re here to help.

For CustomerChase setup, behaviour or security questions, contact the app publisher.

What to include

“CustomerChase” in the subject and a short description of the problem.
Your app version, Jira Cloud site hostname and the approximate time of the problem, including time zone.
The error code shown in Diagnostics and steps to reproduce.
A redacted screenshot, if useful.

Never send passwords, API tokens, customer comment bodies or confidential ticket contents. Redact personal data from screenshots and logs.

Security and privacy requests

Use the same address with “CustomerChase security” or “CustomerChase privacy” in the subject. Please describe the impact and safe reproduction steps without exploiting other users or exposing their information.

Before contacting support

Check the setup guide, confirm the request matches an enabled policy, inspect the calendar and verify the acting user’s Jira permissions. Due actions are scheduled approximately every five minutes and may be delayed by platform availability.

For uncertain action outcomes, use Diagnostics → Reconcile. Do not repeatedly restart cycles to force a message, as a restart intentionally creates a new cycle.

Availability

Support is provided by TechnofyStore. No 24/7 coverage or guaranteed response-time service level is advertised for this release.